As energy transitions to platform-based services, controlling the customer interface becomes a strategic necessity. Learn how utilities can stay competitive by partnering with software platforms like Kraken and focusing on digital UX. 🔹 6. 30 SEO Tags (comma-separated): customer interface, energy platforms, energy UX, HEMS, Kraken technology, Octopus Energy, tado, Hive Centrica, smart energy apps, utility OS, smart grid software, DER orchestration, VPP, billing modernizati